Privacy Policy

This page explains how TileImpact, Inc. collects, uses, and protects your personal information when you visit our website or contact us.

Effective Date: June 2026  |  Last Updated: June 2026

Also see: Terms & Conditions

Privacy Policy

TileImpact, Inc. ("TileImpact," "we," "us," or "our") is committed to protecting the privacy of visitors to our website at www.tileimpact.com. This Privacy Policy describes what information we collect, how we use it, and your choices. To make this notice easy to find, we make it available on our website and at every point where personal information may be requested.

Information We Collect

This Privacy Policy applies to all information collected or submitted through the TileImpact website. On some pages, you can submit a contact or bid request form. The types of personal information we may collect include:

  • Name and company name

  • Email address

  • Phone number

  • Project details or messages you provide voluntarily

  • Basic website usage data such as pages visited and browser type, collected through standard analytics tools

We may also infer your general location based on your IP address in order to understand our regional audience.

How We Use Your Information

TileImpact uses the information you provide only for the purpose for which it was submitted. Specifically, we use your information to:

  • Respond to your inquiries and bid requests

  • Communicate with you about our services via email or phone

  • Send SMS messages if you have opted in (see SMS Messaging section below)

  • Improve our website and business operations

We use non-identifying and aggregate information to better understand how our website is being used and to improve its content. For example, we may note that a certain number of visitors viewed a particular page, but we would not disclose anything that could be used to identify those individuals.

We never use or share your personally identifiable information in ways unrelated to those described above without also providing you an opportunity to opt out.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

  • With service providers who help us operate our business (such as email or SMS platforms), and only to the extent necessary for those services. These providers are obligated not to use your information for any other purpose.

  • If required to do so by law, or in the good-faith belief that such action is necessary to: (a) comply with applicable law or legal process served on TileImpact; (b) protect and defend the rights or property of TileImpact, our website, or the public.

SMS Messaging

By providing your phone number and submitting a form on our website, you consent to receive SMS messages from TileImpact, Inc. related to your inquiry or project. Message and data rates may apply. Message frequency varies depending on the nature of your inquiry.

We do not share your phone number with third parties for their marketing purposes. Phone numbers collected for SMS communications are used solely to follow up with you about your inquiry or project.

To opt out, reply STOP to any message. To get help, reply HELP or contact us directly. We do not share your phone number with third parties for their marketing purposes.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, TileImpact has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Specifically:

  • We do not sell or share information that personally identifies our contacts or that makes it possible for third parties to contact them directly.

  • Access to personal information is limited to employees and service providers who need it to perform their job responsibilities.

  • We retain your contact information only for as long as needed to fulfill the purpose for which it was collected, or as required by applicable law.

While we take reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We encourage you to take precautions when sharing personal information online.

Cookies

A cookie is a small file placed on your device that helps a website function and remember your preferences. We and the third-party tools we use may place cookies on our website. Cookies do not give us access to your computer or any information about you beyond what you choose to share.

Types of Cookies We Use

Necessary cookies are required for the site to function properly. They are set in response to actions you take, such as filling out a contact form. These cannot be switched off and do not store personally identifiable information.

Performance cookies allow us to count visits and measure traffic so we can understand which pages are most useful and improve site performance. All information collected by these cookies is aggregated and anonymous.

Functional cookies enable enhanced features and personalization. If you do not allow these cookies, some features of the site may not work as expected.

Your Cookie Choices

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Declining cookies may prevent you from taking full advantage of the website.

We use cookies only for website functionality and statistical analysis purposes. We do not use marketing cookies or serve interest-based advertising on this site.

Links to Other Websites

Our website may contain links to websites run by other organizations. This Privacy Policy applies only to our website. We encourage you to read the privacy statements of any other websites you visit, as we cannot be responsible for the privacy policies and practices of those sites.

In addition, if you arrived at our website through a link on a third-party site, we are not responsible for the privacy policies or practices of that third-party site.

How You Can Access or Correct Your Information

You may contact us at any time to:

  • Request access to personal information we hold about you

  • Request correction of any factual errors in your information

  • Request deletion of your personal information

  • Opt out of SMS communications by replying STOP to any message we send

To protect your privacy and security, we may take reasonable steps to verify your identity before granting access or making corrections. Please contact us using the information below.

Children's Privacy

Protecting the privacy of children is especially important. Our website is not directed at children under the age of 13, and no part of our website is structured to attract anyone under 13. We do not knowingly collect or maintain personal information from anyone we know to be under the age of 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the effective date at the top. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

This privacy policy is adapted from the Better Business Bureau.