Privacy Policy & Terms of Use


This page explains how TileImpact, Inc. collects and uses your information, and the terms that apply when you use our website or contact us.

Effective Date: June 2026   |   Last Updated: June 2026

Privacy Policy

TileImpact, Inc. ("TileImpact," "we," "us," or "our") is committed to protecting the privacy of visitors to our website at www.tileimpact.com. This Privacy Policy describes what information we collect, how we use it, and your choices.

Information We Collect

  • We may collect the following types of information when you visit our website or contact us:

  • Name, company name, email address, and phone number submitted through contact or bid request forms

  • Messages or project details you provide voluntarily

  • Basic website usage data such as pages visited and browser type, collected through standard analytics tools

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and bid requests

  • Communicate with you about our services

  • Send SMS messages if you have opted in (see SMS Messaging section below)

  • Improve our website and business operations

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who help us operate our business (such as email or SMS platforms), and only to the extent necessary for those services. We may also disclose information if required by law.

Data Retention

We retain your contact information for as long as needed to fulfill the purpose for which it was collected, or as required by applicable law.

Your Choices

You may contact us at any time to request access to, correction of, or deletion of personal information we hold about you. You may also opt out of SMS communications at any time by replying STOP to any message we send.

Cookies

Our website may use cookies or similar technologies to support basic site functionality and analytics. You can adjust your browser settings to decline cookies, though this may affect how the site functions.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

SMS Messaging Policy

TileImpact, Inc. may send SMS text messages to individuals who have provided their phone number and opted in to receive communications from us. This section describes how our SMS program works.

Consent

By providing your phone number and submitting a form on our website, you consent to receive SMS messages from TileImpact, Inc. related to your inquiry, project updates, or other business communications. Message and data rates may apply.

Message Frequency

Message frequency will vary depending on the nature of your inquiry or project. We do not send marketing blasts or promotional SMS campaigns.

How to Opt Out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one confirmation message and no further SMS messages will be sent. To re-enroll, you may reply START or contact us directly.

Help

For help, reply HELP to any message or contact us at hr@tileimpact.com or (408) 578-3139.

No Sharing of Phone Numbers

We do not share your phone number with third parties for their marketing purposes. Phone numbers collected for SMS are used solely to communicate with you about your inquiry or project.

Terms of Use

By accessing or using the TileImpact, Inc. website at www.tileimpact.com, you agree to the following terms. If you do not agree, please do not use this website.

Use of This Website

This website is provided for informational purposes about TileImpact, Inc. and its commercial tile and stone installation services. You agree to use this site only for lawful purposes and in a manner that does not infringe on the rights of others.

Intellectual Property

All content on this website, including text, photos, graphics, and the TileImpact logo, is the property of TileImpact, Inc. and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this site without our written permission.

Accuracy of Information

We make reasonable efforts to keep information on this site current and accurate. However, we do not warrant that all content is error-free or complete. Project details, service offerings, and availability are subject to change without notice.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience. TileImpact, Inc. does not control those sites and is not responsible for their content or privacy practices.

Limitation of Liability

To the fullest extent permitted by law, TileImpact, Inc. shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or reliance on any information provided here.

Governing Law

These terms are governed by the laws of the State of California. Any disputes arising from your use of this website shall be resolved in the courts of Alameda County, California.

Changes to These Terms

We reserve the right to update these Terms of Use at any time. Continued use of the website following any changes constitutes acceptance of the revised terms.

Contact Us

If you have questions about this Privacy Policy, our SMS program, or these Terms of Use, please contact us: